FAQS
At Keys to France, accessible from keystofrance.co, we prioritise the privacy of our clients. This document outlines the types of information we collect and how it is used. For queries or more details about our Privacy Policy, reach out to us at bonjour@keystofrance.co.
ARTICLE 1 - PERSONAL INFORMATION COLLECTED
Ordering & browsing our site:
When you make a purchase or create a customer account on our site, as part of our buying and selling process, we collect the personal information that you provide and that is necessary to assist you, such as your name, address, email address, telephone number, passport information and visa information.
When you browse our site, we automatically receive the Internet Protocol address (IP address) of your computer, which enables us to obtain further details about the browser and operating system you are using. In addition, data may be stored in or retrieved from your browser, usually in the form of cookies. They gather information about you, your preferences or your device and browser. They are generally set in response to actions you have taken that constitute a request for services (e.g. ordering).
Emails:
If you have decided to follow our news by e-mail (via the form on our site or by ticking the corresponding box in the purchase path), we use your email address to send you updated from Keys to France or to send you information relating to your purchase or browsing history on our site. Please note that if you no longer wish to receive these emails, you can unsubscribe at any time by clicking on the "unsubscribe" link at the bottom of the email or by contacting us at bonjour@keystofrance.co. Effective immediately.
The emailing tool we use is American. It complies with the principles of the Data Protection Shield Europe, USA, UK, Brazil, Canada, Japan. In addition, and as a "processor", this emailing tool is required to comply with the legal requirements of the General Data Protection Regulation (GDPR).
Audience measurement:
We use audience analysis tools (such as Google Analytics) enabling us to better understand activity on our site, how you react, to improve the performance of our site so that it corresponds as closely as possible to your uses. To this end, we provide these tools with data on your browsing history on our site and information on products ordered. All data handled for statistical purposes outside Europe is completely anonymised.
Service reviews:
Your email address, first name, surname and order reference may be passed on to a partner who will send you a review form by email. Your email address is not published on our site at the time your review is published. This data is not passed on to any other company and is only used to evaluate your experience with our products.
Advertising:
Advertising cookies are placed on your computer when you visit our site to display targeted advertising messages when you visit other sites. The data collected is anonymous and is only used for advertising purposes.
How long is my personal data stored?
The length of time we retain personal data depends on our business needs and legal obligations.
In the case of service purchases, we retain your data for as long as it is required for the purposes for which it was collected, and for any other related purposes such as tracking our services, while complying with applicable legislation on data security and retention.
If you agree to receive our newsletter in order to follow our adventure, your data is kept until you request unsubscription or deletion of your personal data, or after a certain period without activity (for a maximum of 3 years from the last contact (e.g. click in one of our emails).
In the event of the creation of a customer account, data will be kept until you send us a request to delete it, or after a period of inactivity on your part (for a maximum of 3 years from the end of the commercial relationship (e.g. last order) or last contact (e.g. click on one of our emails).
When you contact us to obtain information about our services or our brand, or when you apply for a job, the data is kept for a maximum of 3 years from the date of collection or last contact on your initiative.
ARTICLE 2 - CONSENT & YOUR RIGHTS
How do you obtain my consent?
When you provide us with your personal information to complete a transaction, verify your credit card, place an order, schedule a call, we assume that you consent to the collection and use of your information for that purpose only.
If we ask you to provide us with your personal information for any other reason, such as marketing purposes, we will ask you directly for your express consent, or give you the opportunity to decline.
How can I withdraw my consent?
If after having given us your consent, you change your mind and no longer consent to us contacting you, collecting your information or disclosing it, you may notify us by contacting us at bonjour@keystofrance.co.
What are your rights?
If you are a European resident, you have a right of access to the personal information we hold about you and you may request that it be corrected, updated or deleted. If you wish to exercise this right, please contact us at bonjour@keystofrance.co.
Furthermore, if you are a European resident, please note that we process your information in order to fulfil our contractual obligations towards you (for example if you place an order on the Site) or to pursue our legitimate business interests, listed above.
ARTICLE 3 - COOKIES
When you browse our Site or place an order, data may be stored in or retrieved from your browser, usually in the form of cookies. A cookie is a small text file saved by the browser of your computer, tablet or smartphone, which enables user data to be stored in order to facilitate browsing and allow certain other functions.
We use first-party cookies, deposited by Keys to France most of these cookies cannot be deactivated in our systems. They enable us to memorise the information you enter in the forms on our site, so that you don't have to re-enter it each time you use our site. They also enable us to manage and secure access to your account, or to your shopping cart.
The following is a non-exhaustive list of cookies used by our site:
- session_id: unique session identifier, enables Shopify to store information relating to your session (referrer, referring page, etc.).
- shopify_visit: no data retained, persists for 30 minutes since last visit. Used by our website provider's internal statistics tracking system to record the number of visits.
- shopify_uniq: no data retained, expires at midnight (depending on visitor location) the following day. Calculates the number of visits to a store per unique customer.
- cart: unique identifier, persists for 2 weeks, stores your shopping cart information.
- secure_session_id: unique session identifier.
- storefront_digest: unique identifier, undefined if the store has a password, it is used to know if the current visitor has access.
- Find out more here:https://en.shopify.com/legal/cookies
We also use third-party cookies set by our partners. These third-party cookies are managed directly by the companies issuing them, who must also comply with data protection regulations.
- audience measurement cookies: to assess site traffic (number of visits, pages viewed, shopping cart abandonment, etc.) and improve our performance.
- advertising cookies: to provide you with advertising content in line with your interest in our brand, products and adventure. Atelier Victor
Oppose cookies:
You can configure your browser to notify you of the existence of cookies or block them. If you choose to block these cookies, certain functions of our site may be affected (such as keeping items in your shopping cart). If you wish to delete cookies from your web browser, please follow the instructions below:
Chrome :
http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647
Firefox :
Internet Explorer :
http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies
Safari :
https://support.apple.com/fr-fr/guide/safari/sfri11471/mac
Most of these cookies expire when you terminate your visit to our sites. Others have a longer lifespan, not exceeding 12 months, in accordance with current regulations. However, some cookies do not require consent (e.g. those lasting longer than 12 months).
You can also block third-party cookies:
- Find out more here:https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser
- If you no longer wish to see our ads on social networks, we advise you to go to "settings" then "advertising preferences".
- There are also opt-out platforms for advertising cookies, such ashttp://optout.networkadvertising.org/orhttp://www.youronlinechoices.com/or via the blue AdChoices icon
- More information about Google cookies :https://policies.google.com/privacy
ARTICLE 4 - DISCLOSURE
We will disclose your personal information if we are required to do so by law or if you breach our terms and conditions of sale and use or to protect our rights, property or safety or those of third parties.
We have taken the necessary precautions to comply with the General Data Protection Regulation (RGPD) in Europe but also, Japan (APPI), Canada (PIPEDA), Brazil (LGPD), US State Laws. We will not share your personal information with third parties without your prior consent (except as provided above). As explained above, your information may be communicated to trusted third parties who support us in the administration and operation of our site, provided that these partners agree to keep this information confidential. And only data that cannot be used to identify you directly (e.g. cookies) may be passed on to our partners for marketing or advertising purposes. You may, of course, choose to object to this.
ARTICLE 5 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that enables us to sell our services and products to you.
Your data is stored in Shopify's data storage system and databases, and in Shopify's general application. Your data is stored on a secure server protected by a firewall.
Payment:
If you make your purchase through a direct payment gateway, in this case Shopify will store your credit card information. This information is encrypted in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction information is retained as long as necessary to complete your order. Once your order is finalized, your purchase transaction information is deleted.
All direct payment gateways are PCI-DSS compliant, managed by the PCI Security Standards Council, a joint effort of companies such as Visa, MasterCard, American Express and Discover.
PCI-DSS requirements ensure the secure processing of credit card data by our store and its service providers.
For more information, please consult the Shopify Terms of Use here or the Privacy Policy here.
ARTICLE 6 - SERVICES PROVIDED BY THIRD PARTIES
In general, the third-party providers we use will only collect, use and disclose your information to the extent necessary to perform the services they provide to us.
However, some third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide to them for your purchase transactions.
With respect to these providers, we recommend that you read their privacy policies carefully so that you can understand how they will treat your personal information.
Keep in mind that some suppliers may be located or have facilities located in a different jurisdiction than you or us. Therefore, if you decide to proceed with a transaction that requires the services of a third-party supplier, your information may be governed by the laws of the jurisdiction in which that supplier is located or the jurisdiction in which its facilities are located.
Once you leave our store site or are redirected to a third party website or application, you are no longer governed by this Privacy Policy or the Terms and Conditions of Sale and Use of our website.
Links
You may leave our website by clicking on certain links on our website. We assume no responsibility for the privacy practices of such other sites and recommend that you read their privacy policies carefully.
ARTICLE 7 - SECURITY
To protect your personal data, we take reasonable precautions and follow industry best practices to ensure that it is not lost, misappropriated, accessed, disclosed, altered or destroyed inappropriately.
If you provide us with your credit card information, it will be encrypted using the SSL security protocol and stored with AES-256 encryption. While no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional standards generally recognized by the industry.
Finally, we recommend that you adopt the following security measures to enhance your Internet security:
- When creating an account, use at least 8 characters for your password, mixing letters (upper and lower case) and numbers. Do not use your name, or any other personal data that can be easily obtained.
- Keep your passwords confidential and avoid using the same password for several accounts.
ARTICLE 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, and that you have given us your consent to allow any minor dependent of yours to use this web site.
ARTICLE 9 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this Privacy Policy at any time, so please check back frequently. Changes and clarifications will take effect immediately upon posting on the website. If we make any changes to the content of this policy, we will notify you here that it has been updated, so that you will know what information we collect, how we use it, and under what circumstances, if any, we disclose it.
If our store is acquired by or merged with another company, your information may be transferred to the new owners so that we can continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
In accordance with the General Data Protection Regulation (GDPR), if you would like to: access, correct, amend, limit, challenge the accuracy of, delete any personal information we have about you, lodge a complaint, object to processing, unsubscribe from our emails, exercise your right to transparency and portability of your personal data, or if you would simply like more information on any of these matters, please contact us at. bonjour@keystofrance.co. To exercise these rights, simply provide us with your full name, address, email address and proof of identity.